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On a normal evening it just works. Then one night a channel stays black, or a category that had fifty channels has none. Before changing settings or reinstalling anything, it helps to know what kind of problem you are looking at, because a single channel and a whole list fail for different reasons.
One channel, a few channels, or everything?
One channel will not play while the channels around it are fine: that stream is down or has moved at the source. It is a question for your provider, and it can come back by itself.
A whole category is empty or several channels fail together: the provider may be reorganizing that part of the list, or a server behind it is having a bad night.
Nothing loads at all, or the app says it cannot sign in: look at the login and the subscription first. The sections below cover that.
Check the same channel somewhere else
If you have the same login in another app, on a phone or a second TV, play the same channel there. Fails everywhere: the stream itself is the issue, and only your provider can fix it. Plays elsewhere but not on this TV: restart the app and the TV, and check for updates.
When nothing loads
- Is the subscription still active? An expired or unpaid line stops everything at once, with no warning on screen beyond the failure itself.
- Has the server address changed? Providers sometimes move to a new address and send it by email or message. If you received one, update your playlist at pandaplayer.net/playlists.
- Are too many devices watching? Some providers limit how many screens can use one login at the same time. Close the app on other devices and try again.
- Did the password change? If you reset it with your provider, the player still has the old one.
If the list itself will not load at all, why is my IPTV playlist not loading? goes through that case in more detail.
A channel plays, but with a black picture or no sound
Try another channel from the same category. If the same thing happens, close the app completely and open it again. If only one channel does it, the stream is the issue. Some channels also carry more than one audio track; check the audio options during playback in case the wrong language was picked.
Who to ask
The channels, their quality and the guide come from your provider, so a channel that is down is theirs to restore. Panda Player is the player: if the app itself will not open, or a playlist will not save, contact Panda Player support with your MAC address and we can review it.
Channel questions
Why does one IPTV channel work and another not?
Each channel is its own stream on the provider's server. One can be down while the rest are fine, and that is decided at the source, not in the app.
Why did a whole category disappear from my list?
Providers rename, merge and remove categories. If a category vanished for other people using your provider too, it changed on their side. Ask them whether it moved.
Will reinstalling the app fix channels that do not play?
Not when the stream itself is down. Test the same channel on another device first. Reinstalling makes sense only when the app misbehaves on one TV and the same channel plays fine elsewhere.
Does Panda Player supply the channels?
No. Panda Player plays the list your provider gives you and does not provide content of its own.
